Whether at a bank, hotel, hospital or hire service counter, that first interaction at front of house can be all-important for customer satisfaction. Scanning ID and paper documents separately slows this process down, creates more work for staff and impacts customer experience.
Now, one device can transform front desk operations for everybody. The versatile fi-800R scans and extracts data from passports (including Machine Readable Zones), ID and A4 documents without the need for additional accessories. Advanced dual path scanning technology improves customer service while reducing equipment expenditure. Its innovative compact design is ideal for the front desk, saving space while allowing staff to stay in one place – so ID and documents never leave the customers’ sight.
The smart PaperStream software optimises images for downstream processes, as well as extracting information to enrich customer profiles. And with a 40ppm/80ipm scan speed, customers can get on with their day in record time. All of this combines to create a seamless experience, where customer service meets customer satisfaction.